Customer Care. We live and breathe it.
Our commitment does not end with the sales.
We are personally there for you!
Contact us. We will support you.
Our services for you: straightforward, fast, and reliable!
01
Available
Your personal contact person is available for you at any time.
02
Listening
He listens carefully to understand your needs.
03
Consulting
He advises custom-fit so that you are economically successful.
04
Solving
He coordinates with our experts to define the best possible solution for you.
05
Looking ahead
He acts preventively so that planned maintenance increases your added value.
06
Safeguarding
He acts energetically to safeguard zero downtime production.
Your bonus. We handle your issues.
Our experts know almost all production, application, and control processes inside out. They are happy to be daily in action for you and provide support in person, by phone or online.
Application engineering support
Selection of the appropriate machine in terms of clamping force, plasticizing unit and process
Process optimization of existing manufacturing processes
Process data analysis on existing systems
Customer tests in our application center
Education and training on process stability and machine operation
Online support for application-related problems with EasyNet
Estimation of the energy consumption of injection molding machines
Service and customer support
Support throughout the entire machine life cycle
Installation of injection molding machines and production lines
Unloading and bringing in injection molding machines
Assembly, start-up, instruction and proper handover of injection molding machines
Repair, maintenance and spare parts supply in cooperation with our partners
Instruction and training as well as individual and requirement focused additional education of your team members.
Retrofitting to meet changing requirements
Online service with our service tool ServiceNet
Our offer. Powerful.
Play it safe. Take advantage of our powerful service packages.
Our technical center. Your benefit.
With our 800m² application center, you also receive application technology support, from process engineering to machine optimization on site.
Equipment of our technical center:
Injection moulding machines from the Tederic 'NEO series' with various clamp and injection sizes
Plasticizing for various applications
Peripheral devices
We offer customer tests as well as mold sampling and are happy to support you in optimizing your injection molding processes.
Our experts look forward to hearing from you.
Please feel free to use the contact form for this purpose, call us to make an appointment
or email us your requirements.